PlazaPulse Store Return & Refund Policy

Return Window

PlazaPulse Store welcomes returns submitted within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition, with all original product tags (where applicable) still attached and the original packaging completely intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Final sale merchandise (clearly identified as final sale at checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Merchandise harmed through customer misuse, improper storage, or failure to follow the product's handling instructions
• Items submitted after the 30-day return window without prior written authorization from PlazaPulse Store support

How to Initiate a Return

1. Send an email to our support team at [email protected] including your full order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please attach clear photographs of the affected items and their packaging to your initial message.
2. Our team will evaluate your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number together with return shipping instructions where applicable.
3. Carefully pack the item(s) you are returning so they are protected during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Never write directly on the original product packaging.
4. Send the package to the return address specified in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. PlazaPulse Store cannot be held responsible for return packages that are lost or stolen when shipped without a valid RMA.

Refund Processing

Once PlazaPulse Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. When a damage or defect claim is approved (with valid photo proof submitted upfront), the refund is issued within 1–2 business days of claim approval. Depending on your financial institution's processing times, please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement. Original shipping charges are not refundable unless the return results from an error on our part (for example, an incorrect or damaged item was sent). All refunds are issued directly by PlazaPulse Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, includes the wrong items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Customers bear all standard return shipping costs unless the item is defective, was damaged in transit, or the issue stems from an error made by PlazaPulse Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a PlazaPulse Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.